Helpdesk & workflow
Take in requests from every channel and work them to a close, with recurring work that never gets forgotten.
Helpdesk ticketing
SLA tracking, department routing, auto-assignment and live updates. Every ticket links to the user and the asset it concerns.
Email-to-ticket
Each organisation gets its own support address. Mail from your verified sender domains becomes a ticket; everything else is ignored.
Playbooks
Recurring checklists such as backup checks, patch days, onboarding and offboarding. Scheduled with SA public holidays in mind, or run on demand.
Kanban & SLA alerts
Team and personal boards, with email alerts the moment an SLA is breached.